Driver Checks Escrow and Dispute Steps in Peer Deliveries

Driver Verification Before Matches

Senders post deliveries on the platform. Only verified drivers who are already travelling the requested route can accept them. Verification confirms identity and vehicle details so that both parties know who is involved before any parcel changes hands.

Upfront Escrow Payments

The sender pays the full agreed amount into escrow before the driver collects the parcel. The platform holds these funds until the sender confirms delivery. This protects the driver from non-payment and gives the sender control until the parcel arrives safely.

The 70/30 Payment Split

Once delivery is confirmed the driver receives 70 percent of the price. The platform retains the remaining 30 percent as commission. This split is shown transparently on every match so both sides understand the costs from the start.

Distance-Based Pricing and Minimums

Prices are calculated on distance with a minimum of €9. Senders see the full amount including commission before they commit to escrow. Drivers know exactly what they will receive after confirmation.

Handling Disputes

If a parcel does not arrive or arrives damaged the sender can raise a dispute with evidence such as photos or tracking updates. The platform reviews the case using the details provided by both parties. Clear records from the escrow process help reach a fair outcome without unnecessary delays.

Practical Steps for Senders

• Check driver verification status before confirming a match.
• Upload clear parcel details and photos at posting time.
• Keep evidence of the handover if possible.
• Confirm delivery promptly once the parcel arrives to release funds.

Practical Steps for Drivers

• Only accept routes you are already travelling.
• Document the condition of the parcel at collection.
• Communicate any issues immediately through the platform.
• Wait for sender confirmation before considering the job complete.

These processes rely on the existing journey model and the transparent escrow system. They reduce risk for small businesses sending goods and for drivers using spare capacity on regular trips.