Driver Verification and Escrow Protections for Safe Matches

Driver Verification Before Matching

Senders post a delivery on the marketplace. Only verified drivers who are already travelling the requested route can carry the parcel. Verification confirms driver identity and eligibility to participate in the platform.

This process ensures that every driver has been checked before any parcel is assigned. Senders see only verified drivers in the matching results.

Upfront Payment into Escrow

Once a match is agreed, the sender pays the full price into escrow before the driver collects the parcel. The price is always distance-based with a minimum of €9.

The platform shows the 30 percent commission transparently at the time of payment. The driver receives 70 percent of the price only after the sender confirms delivery.

Handling Disputes When Issues Arise

If a parcel does not arrive as expected or damage occurs, the sender can raise a dispute through the platform. Evidence such as photos and tracking updates supports the review.

The escrow remains in place until the dispute is resolved. Both parties receive updates on the status of the claim.

Practical Steps for Senders

• Confirm driver verification details before handover.
• Use the platform messaging to record collection and condition.
• Retain all confirmation receipts until the driver has been paid.

Small businesses benefit from these controls because payments stay protected until delivery is verified. Drivers know they will receive their share once confirmation is given.

Why the Model Supports Trust

The combination of verified drivers, escrow holding and transparent commission creates a clear process for every delivery. Senders and drivers both follow the same rules across Europe.

Short paragraphs keep the focus on the sequence of verification, payment and resolution. Bullet lists help users remember key actions during a match.