Escrow and Driver Checks in Peer Parcel Matches

Driver Verification Before Matches

Drivers must complete identity checks before they can accept any parcel. This step confirms they are who they claim to be and that they have a valid route already planned.

Senders see only verified drivers when offers appear. The platform shows route details so the sender can judge suitability.

Upfront Escrow Payments

The sender pays the full agreed amount into escrow before the driver collects the parcel. Funds stay held until the sender confirms safe arrival.

The driver receives 70 percent of the price after confirmation. The remaining 30 percent covers platform operations and is displayed clearly at booking.

All prices follow a distance-based structure with a €9 minimum. No additional hidden charges apply.

Handling Disputes

If a parcel arrives damaged or late, the sender can open a dispute through the platform. Both parties submit details and any available evidence such as photos or timestamps.

The platform reviews the case using the information provided. Outcomes may include partial release of funds or full refund depending on the facts presented.

Practical Steps for Senders

• Photograph the parcel at handover and on receipt.
• Note the exact time and location of collection and delivery.
• Keep all messages within the platform system.

Practical Steps for Drivers

• Record the condition of the parcel at collection with photos.
• Follow the agreed route without unnecessary delays.
• Confirm delivery only after the sender has inspected the item.

These measures reduce risk for small businesses shipping goods and for drivers using existing travel plans. Clear processes allow both sides to understand expectations before any parcel moves.