Managing Delivery Problems with Evidence and Platform Rules

Recognising When a Delivery Issue Occurs

Problems can appear after the driver collects the parcel. The item may arrive damaged, late or not at all. Both senders and drivers need clear steps based on the platform rules already agreed at booking.

The sender pays the full amount into escrow before collection. The driver receives 70 percent only after the sender confirms delivery. This timing creates a record point for any later review.

Gathering Evidence During the Process

Senders should photograph the parcel at handover and note its condition. Drivers can record the same handover with time-stamped images if both parties agree. These records stay available if a dispute is raised later.

The platform requires confirmation from the sender once the item reaches the destination. If confirmation does not occur the escrow remains on hold. Drivers should keep proof of arrival such as signed notes or photographs of the delivered parcel.

Steps When the Sender Does Not Confirm

Contact the other party through the platform first. Explain the situation with the evidence collected. The 30 percent platform commission stays fixed regardless of outcome.

If agreement cannot be reached the platform reviews the booking details, handover records and any messages exchanged. The distance-based price and €9 minimum remain the reference points for any adjustment.

Refund and Release Procedures

When evidence supports a refund the escrow amount can be returned to the sender. The driver does not receive the 70 percent share in such cases. All decisions rest on the documented steps of the original match.

Drivers should always complete the route as described in the listing. Any deviation must be agreed in advance. Senders who receive damaged goods can refuse confirmation and supply photographs showing the state of the parcel upon arrival.

Record Keeping for Both Parties

Keep copies of the booking confirmation, price breakdown and all platform messages. These items form the basis for any review. The transparent 30 percent commission appears on every transaction record.

Small businesses can maintain a simple log of each delivery including collection time, driver identifier and confirmation status. This log helps when multiple parcels move through the same route network.

Practical Advice for Future Matches

Select drivers with complete profile information and route history. Post clear parcel descriptions to reduce misunderstandings. Use the escrow release only after physical inspection at the destination.

When issues arise the existing model keeps the process contained within the original booking. Evidence collected at each stage supports resolution without external intervention. Both senders and drivers benefit from following the confirmation and payment sequence exactly as set out at the start.