Managing Issues After Peer Delivery Confirmation

Initial Steps When Problems Arise

Deliveries rely on sender confirmation to release funds from escrow. If an issue occurs before confirmation, both parties can raise concerns through the platform.

Senders should document the parcel condition upon receipt attempt. Drivers should retain records of the route taken and handover details.

The platform requires evidence such as photos or timestamps to review any claim. This evidence supports decisions on whether to release funds or initiate a refund process.

Evidence Requirements

• Timestamped images of the parcel at key points in the journey.
• Route logs showing the driver followed the matched path.
• Communication records between sender and driver within the platform.

Without sufficient evidence, the platform defaults to protecting the escrow funds until clarification. Senders and drivers are encouraged to upload materials promptly.

Small businesses can maintain internal records of all posted deliveries to aid any review. Drivers keep copies of acceptance confirmations for the same purpose.

Dispute Process Outline

A dispute begins when one party flags an issue before or after attempted delivery. The platform reviews submitted evidence against the original delivery details.

Refunds to the sender occur only if the review determines the delivery did not meet the posted terms. In such cases, the full amount held in escrow returns to the sender.

Drivers receive their seventy percent share only after successful confirmation or when a review clears the transaction. The thirty percent commission stays with the platform in all outcomes.

Practical Advice for Users

Senders posting time-sensitive items should select drivers with matching route windows that allow buffer time. Clear descriptions of parcel contents at posting reduce later misunderstandings.

Drivers accepting deliveries should confirm parcel details match the listing before departure. Any deviation noted early can be flagged through the platform.

Both sides benefit from using the in-app messaging for all arrangements. This creates a record usable in evidence reviews.

Refund and Resolution Outcomes

Successful resolutions return funds according to the escrow rules. Partial releases do not occur under the standard model.

Users receive notification of the review decision once evidence assessment completes. Repeat issues may affect future matching eligibility for either party.

The process remains consistent across distance-based deliveries regardless of parcel type or user category. Small businesses and individual senders follow the same evidence submission steps.