Protecting Deliveries with Verification, Escrow and Dispute Steps

Driver Verification Before Matches

Senders post deliveries on the platform. Only verified drivers who are already travelling the required route can accept them. Verification checks focus on identity and driving credentials to reduce risks for all participants.

Drivers must complete these checks before accessing any delivery requests. This step ensures that parcels move only with individuals who meet platform standards.

Upfront Escrow Payments

The sender pays the full amount into escrow before the driver collects the parcel. The platform holds these funds until the sender confirms successful delivery. This arrangement prevents payment disputes at the point of handover.

The minimum price starts at €9 and rises according to distance. The 30 percent platform commission remains visible on every quote so both parties see the breakdown immediately.

How the 70/30 Split Works

Once the sender confirms delivery the driver receives 70 percent of the price. The remaining 30 percent covers platform operations. All transactions stay within the escrow system until confirmation occurs.

Senders receive clear records of the amount held and the expected release timing. Drivers see the net amount they will receive after the commission.

Handling Disputes When Issues Arise

If a parcel does not arrive or arrives damaged the platform provides a structured process. Both sender and driver can submit evidence such as photos or tracking details.

The platform reviews the evidence against the original delivery terms. Resolutions aim to return funds or release payment based on documented facts rather than verbal claims.

• Keep all communication inside the platform app
• Photograph the parcel at collection and delivery
• Note any visible damage before acceptance

Practical Steps for Senders

Post the delivery with accurate dimensions and weight. Select a driver only after reviewing verification status. Release payment promptly once the parcel reaches the correct address and condition.

Small businesses benefit from this structure because it removes the need for separate insurance arrangements on every shipment. The escrow system itself provides the primary safeguard.

Practical Steps for Drivers

Accept only routes that match your existing travel plans. Document collection and handover clearly. Respond to any platform requests for evidence within the stated time limits.

Following these steps keeps accounts in good standing and supports continued access to delivery requests.