Resolving Peer Delivery Problems with Evidence

Recognising When a Delivery Needs Attention

A delivery may require action if the parcel arrives late, damaged or not at all. Senders and drivers should note any deviation from the agreed route and timing.

The platform records all matches, payments and confirmations. This history forms the basis for any review.

Opening a Case

Senders initiate a review directly in the app after the expected delivery window passes. Drivers receive notification and can respond with their account of events.

Both sides have equal opportunity to present information. The process stays inside the platform for transparency.

Required Evidence

Photos of the parcel before and after transit help establish condition. Timestamps and location data from the app support timing claims.

Drivers should retain collection receipts or handover notes. Senders keep records of the original posting and payment confirmation.

Refund and Payment Adjustments

If the sender does not confirm delivery, escrow funds remain held. The platform decides release based on submitted evidence.

Successful claims may result in full or partial return to the sender. The driver receives the 70 percent share only when confirmation occurs.

The visible 30 percent commission stays fixed regardless of outcome.

Communication During Review

All messages stay within the Moveo system. This creates a complete record for the review team.

Users should respond promptly to requests for additional details. Delays can extend the process.

Prevention for Future Matches

Senders benefit from detailed parcel descriptions and clear pickup instructions. Drivers gain from accurate route information at acceptance.

Consistent use of in-app tools reduces the chance of later problems. The escrow model continues to protect both parties in every distance-based match.

Summary of Key Actions

• Document the parcel at collection and delivery.
• Use platform messaging for all updates.
• Submit evidence quickly when opening a review.
• Understand that the 70/30 split applies only after sender confirmation.

These measures support reliable peer deliveries across Europe for small businesses and individual users.