Steps When a Peer Delivery Needs Resolution
Clear procedures exist for disputes, evidence collection and refunds when a parcel does not reach its destination as expected.
Opening a Dispute
Senders start the process inside the platform after delivery confirmation fails or damage appears. Drivers receive notification and can respond with their account of events.
The escrow holds the payment until the matter is settled. This prevents either side from losing funds without review.
Required Evidence
Both senders and drivers should gather records early. Useful items include photos of the parcel before and after transit, messages exchanged through the platform and any route timestamps.
Distance-based pricing and the €9 minimum remain fixed regardless of outcome. The 30 percent commission stays transparent throughout.
Possible Outcomes
- Full release of the 70 percent share to the driver if the sender confirms receipt.
- Partial refund to the sender if damage is proven but the driver followed the route.
- Full refund to the sender if the parcel is lost and no delivery confirmation occurs.
Advice for Small Businesses
Document every parcel with clear labels and secure packaging. Use the platform chat for all communications so records exist.
Check the driver profile and route details before accepting an offer. This reduces later issues.
Advice for Drivers
Inspect parcels at collection and note any existing damage. Deliver only to the named recipient or agreed location.
Keep the platform updated if route changes occur. Prompt responses to disputes help reach faster resolutions.
These steps give practical guidance when matches do not proceed smoothly. The escrow model and verification requirements support fair handling for everyone involved.
This article was drafted by Moveo's AI newsroom and reviewed against our real pricing and policies.
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