Verification and Escrow Steps in Peer Deliveries

Driver Verification Process

Drivers complete identity checks before they can view or accept delivery requests. This step confirms they are authorised to carry parcels on the platform.

Senders can view verified status when reviewing potential matches. Only verified drivers appear in route suggestions.

How Escrow Protects Both Sides

The sender pays the full amount into escrow at booking. Funds stay held until the sender marks the parcel as received. The driver then receives 70 percent of the price.

The 30 percent platform commission is deducted automatically and shown in the initial quote. Distance-based pricing applies with a €9 minimum.

• Escrow release happens only after sender confirmation.
• Disputes can be raised through the platform with evidence of handover.
• Both parties receive updates on payment status throughout the journey.

Managing Disputes

If a parcel does not arrive as described, the sender can open a dispute before releasing escrow funds. The platform reviews evidence from both sides.

Drivers should document the condition of the parcel at handover. Senders should note any issues immediately upon receipt.

Tips for Small Businesses

Use verified drivers for regular routes to build consistent delivery options. Set clear pickup and drop-off instructions to reduce the chance of disputes.

Review the escrow status in the app after each booking to confirm when funds will be released.

Tips for Drivers

Only accept parcels that match the route and time window you have already planned. Complete verification early so you appear in more sender searches.

Keep records of each handover to support any later dispute review. The 70 percent payout is issued only after sender confirmation, so clear communication helps avoid delays.