Verification Escrow and Dispute Handling in Peer Deliveries

Driver Verification Before Matching

Moveo requires drivers to complete verification before they can accept parcel deliveries. This step confirms identity and route details so senders know the person carrying their item already travels that path.

Verified status appears on driver profiles. Senders review this information when choosing a match. Only verified drivers appear in results for posted deliveries.

Upfront Escrow Payments

Senders pay the full agreed price into escrow before the driver collects the parcel. The platform holds these funds until the sender confirms safe arrival.

The minimum price starts at €9 and rises with distance. The 30 percent platform commission shows clearly on every quote. Drivers receive 70 percent only after confirmation.

This structure keeps funds secure during transit. Neither party accesses the money until the delivery completes.

Starting a Dispute

If a parcel arrives damaged or late, the sender can open a dispute through the platform. Both parties submit details and any supporting evidence such as photos or timestamps.

The platform reviews submissions from sender and driver. Resolution focuses on the original delivery agreement and the evidence provided.

Evidence Requirements

Senders should photograph the parcel at handover and upon receipt. Drivers document the condition at collection and delivery.

Clear records help resolve issues faster. The platform uses these materials to determine next steps.

Outcome of Disputes

When evidence supports the sender, the platform may release funds back or arrange a partial refund. Drivers keep their share only when the sender confirms completion.

All commission remains transparent throughout. The 70/30 split applies only to successful deliveries.

Practical Tips for Users

• Post clear delivery instructions when creating a request.
• Check driver verification status before accepting a match.
• Keep all communication inside the platform.
• Photograph parcels at every stage.

These steps reduce risk for small businesses, individual senders and drivers using existing European routes.