Verification Escrow and Dispute Handling in Peer Deliveries

Driver Verification Process

Only verified drivers can accept delivery requests. Verification checks identity and driving credentials before the driver appears in search results. Senders see this status when reviewing offers.

Small businesses that ship regularly can filter for verified drivers only. This step reduces uncertainty about who will handle the parcel. The platform requires the verification before any route is listed.

Escrow Payment Flow

The sender pays the full amount into escrow at the time of booking. The platform holds the funds. No money reaches the driver until the sender confirms the parcel has arrived in good condition.

Once confirmation is recorded the driver receives 70 percent of the price. The 30 percent platform commission is deducted automatically and shown in the booking summary. The €9 minimum applies to all distance-based calculations.

Managing Issues After Delivery

If a parcel arrives damaged or late the sender can raise a concern through the platform before releasing the funds. Both parties provide evidence such as photos or timestamps. The platform reviews the details according to its rules.

Drivers are advised to photograph the parcel at collection and at handover. Senders should inspect items promptly upon arrival. Clear records help resolve questions without delay.

Practical Advice for Senders

• Confirm driver verification status before accepting an offer.
• Use the platform messaging system for all updates.
• Release funds only after checking the parcel condition.

Small businesses that ship fragile goods can add notes about handling requirements when posting. Drivers see these notes before accepting.

Advice for Drivers

• Complete verification before listing routes.
• Document every handover with time-stamped photos.
• Wait for sender confirmation before expecting payment release.

The escrow system protects both sides. Drivers know they will receive 70 percent once delivery is confirmed. Senders know funds stay secure until they are satisfied. The transparent 30 percent commission covers matching, verification checks and escrow management.

Record Keeping

All communications and confirmations stay within the platform. This creates a clear timeline if any question arises later. Both senders and drivers can refer to the original booking details including the distance-based price and the exact commission amount shown upfront.