Verification, Escrow and Disputes in Crowdsourced Delivery

Driver Verification

Senders post a delivery request on the marketplace. Only verified drivers who are already travelling the required route can accept the job. Verification confirms the driver identity and vehicle details before any parcel is handed over.

This process reduces risk for senders by limiting participation to drivers with confirmed credentials. Small businesses benefit because they can review driver profiles that include route history and verification status.

Upfront Escrow Payments

The sender pays the full agreed price into escrow before the driver collects the parcel. Funds remain held until the sender confirms successful delivery. This structure ensures the driver is not paid until the parcel reaches its destination.

Drivers receive 70 percent of the price once confirmation occurs. The platform retains the remaining 30 percent as commission. The €9 minimum price applies to all distance-based quotes.

Handling Disputes

If a delivery does not complete as agreed, the platform holds the escrowed funds while the sender and driver provide details of the issue. Both parties can submit evidence such as photographs or timestamps.

The platform reviews the information using the original delivery terms. Resolution focuses on returning funds to the sender or releasing payment to the driver based on the facts presented.

Practical Steps for Senders

• Post clear parcel dimensions and pickup times.
• Select a verified driver whose route matches exactly.
• Confirm delivery promptly after receipt to release payment.

Practical Steps for Drivers

• Accept only routes that match your existing travel plans.
• Photograph the parcel condition at handover.
• Request sender confirmation once the item is delivered.

Benefits for Small Businesses

Small businesses can use the escrow model to protect cash flow. They avoid paying for undelivered items. Verified drivers provide predictability on routes already being travelled.

Drivers gain access to jobs without needing dedicated delivery vehicles. The 70 percent share is paid after confirmation, aligning incentives for timely and accurate handovers.

The transparent commission structure shows senders and drivers exactly how the platform fee is applied after each completed delivery.