What the Thirty Percent Platform Fee Covers

Escrow Management

The platform holds sender funds in escrow until the recipient confirms receipt. This requires secure payment processing, automated release triggers and handling of any disputes with documented evidence from both sides.

Drivers receive seventy percent only after confirmation, removing the need for direct cash exchange. The remaining thirty percent supports the infrastructure that maintains this holding system across thousands of daily matches.

Route Matching Technology

Distance-based pricing calculates the exact segment a driver will cover. Algorithms compare sender postcodes with driver itineraries to surface relevant options while respecting the nine euro minimum.

Continuous updates to journey data ensure that last-minute changes in driver availability still produce accurate quotes. The fee portion allocated here covers server capacity and data handling for real-time European routes.

Verification and Safety Checks

Drivers undergo identity and background verification before listing journeys. The platform maintains records and re-checks at intervals so senders can rely on consistent standards.

These processes occur before any parcel is posted. The thirty percent contribution sustains the verification team and the secure database that stores driver credentials.

Support for Disputes and Evidence

When an item arrives damaged or delayed, the platform reviews photos, timestamps and messages stored during the transaction. Staff assess claims and determine whether funds remain with the driver or return to the sender.

This structured process replaces informal resolution between individuals. The fee covers the operational cost of maintaining records and responding within defined timeframes.

Transparent Display in Every Quote

The platform shows the full price and the thirty percent split before the sender commits funds. No hidden charges appear later because distance calculations and the commission are fixed at the point of booking.

Senders and drivers both see the breakdown in the transaction summary, allowing informed decisions based on the visible model rather than negotiated private arrangements.

Ongoing Platform Maintenance

Regular updates to the mobile and web interfaces improve matching speed and reduce errors in postcode entry. The commission funds these incremental improvements without introducing new user fees.

European regulatory compliance for data protection and payment services also draws from the same pool, ensuring the marketplace can operate across multiple countries under consistent rules.

Practical Impact on Users

For senders the fee replaces the full cost of dedicated transport. For drivers it removes the burden of chasing payments and managing verification themselves. Both parties benefit from the centralised systems funded by the thirty percent without needing to arrange these elements separately.