Where the Thirty Percent Commission Goes in Each Match

Commission calculation basics

The platform fee equals thirty percent of the distance-based price. Senders see the exact split before they confirm a booking. The remaining seventy percent passes to the driver once delivery is confirmed.

The minimum price of nine euros already includes this split. No additional service charges appear after the match is accepted.

Route matching service

The thirty percent covers the cost of maintaining the matching system that connects senders with drivers already travelling the same route. This system scans active driver journeys and suggests only those that fit the parcel origin and destination.

Senders receive a shortlist of verified options with estimated arrival times. The matching logic updates in real time as drivers change their availability or routes.

Escrow and payment handling

Part of the fee supports the escrow infrastructure that holds sender funds until confirmation. This includes secure payment processing and automated release once the sender marks the parcel received.

The system also generates payout instructions for the driver share. Senders do not need to arrange separate transfers.

Support for issues

The commission funds the team that reviews disputes and answers sender queries about verification status or delivery timing. Staff examine photos, timestamps and chat logs when a claim is raised.

Senders contact support through the same app used for booking. Response times and outcomes remain consistent because the process is centralised.

Record and compliance tools

The platform maintains transaction records for each match. Senders can retrieve summaries that list the full price, the thirty percent fee and the driver payout. These records meet basic accounting requirements for small businesses.

Distance calculations stay visible so senders can compare prices across different routes. The fee covers the storage and retrieval of these details for the required period.

Practical sender checklist

• Review the exact fee amount shown before booking.
• Confirm that the listed price meets the nine euro minimum.
• Keep the match summary for your own records.
• Use the support channel if any part of the delivery needs clarification.

The visible commission therefore pays for the systems that enable safe route matching, secure fund handling and consistent issue resolution without requiring senders to manage these steps themselves.